Who should I contact?

 Firstly, contact your ISP via email, or a chat forum, such at the relevant section on Whirlpool

• Telstra
• Optus
• TPG Group (TPG, iinet, Internode, Westnet)
• Vocus Group ( Dodo, iPrimus, aaNet, Amnet )
• Aussie Broadband
• Superloop
• Exetel

To contact a company via email, goto their contacts page EG Search  '**isp name** email contacts', replace **isp name** with your ISP's name and the result should be similar to this 

This is what should come up for someone using iinet. 

Sales Online Chat Sales

• 13 19 17
• sales@iinet.net.au
• Mon to Fri: 8am-11pm AEDT
• Sat to Sun: 8.30am-8pm AEDT
• Ask us a Question

Technical Support

• 13 22 58
• support@iinet.net.au
• 24 / 7

First, check if an NBN network outage is affecting your area.Billing

• 13 22 58
• accounts@iinet.net.au
• Mon to Fri: 9am-9.30pm AEDT
• Sat to Sun: 9am-6pm AEDT
• Customer query? Ask via toolbox

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 There is currently a thread that was started in late October on the Whirlpool site 

Currently, the elected member for Charlestown is Pat Conroy MP  

Here are Pat Conroy MP's contact details

Email:- pat.conroy.mp@aph.gov.au

Twitter:- @patconroympFacebook:- Facebook.com/PatConroyMP

- 49479546

Mail:- PO Box 499, Belmont NSW 2290

www.patconroy.com.au

Here are a few tips when writing a letter to your local member of parliament

 In the case of letters, set out the name and address of the MP or Senator in the top left-hand corner. This is not necessary in the case of emails. An MP’s name should be stated in the address as follows: ‘Mr/ Mrs/Ms/Dr First Name Last Name MP’  

Start your letter out by saying who you are and why you are writing to them. If you are a member of their electorate, make this clear. It can also be helpful to briefly set out any relevant connections in the community – for example, you may want to indicate that you attend a local school or church, are involved in a youth group or Rotary organisation, or work for a local business. If your letter is about a particular region or country and you have visited it, outline this connection.

Your letter should be as short and simple as possible. Try to keep it to one or two pages. Ideally it should be typed, or written very neatly and signed by hand. Stick to one issue per letter and use simple points to make your case. Write logically in well set out paragraphs.If the issue is technical or requires further explanation, keep your letter short but include an additional document which sets out the extra information. Alternatively, you can refer the MP to a website, article or book where they can get more information. Sending reams of paper is not an effective way of getting attention. In fact, there is a high possibility that most of the information won’t be read.

Politicians’ offices receive hundreds of letters from constituents. Your objective is to make your letter stand out from the crowd.Often an organisation will start a campaign and ask its members and supporters to send pre-written letters to their MPs. These are called ‘form letters’. While form letters do have some value in demonstrating the level of community support or opposition to a particular issue, they do not have the same impact as a well crafted, passionate and personal letter.
 

A Media release was sent out from NBN Co and listed a few media people.

This listed the following people:-

Greg Spears
Email:  gregspears@nbnco.com.au
Linked In Profile

Mitchell Bingemann
Email: mitchellbingemann@nbnco.com.au

Linked In Profile